Canvas Support for Course-Related Issues

If you are trying to submit a Technology Services Help Desk ticket for a Canvas issue, please review the information below first. Canvas issues should not be submitted through the Technology Services ticketing system. Drury University provides dedicated Canvas Support available 24/7 to assist you.

Email Support (Best for detailed issues)

For complex questions, detailed explanations, or when you need a written record of your request, you can email the Canvas Support team at LMSSupport@drury.edu. Use email to report issues, request help with specific Canvas features, or ask about course setup.

Live Chat Support (Immediate assistance)

For fast, real-time help, use the 'Chat with Canvas Support' option located under the Drury Help button in the Canvas Global Navigation Menu. This is ideal for quick troubleshooting and immediate guidance.

What You Can Expect from Canvas Support

• Quick – Issues are handled efficiently to minimize disruption.
• Friendly – Support staff are approachable and helpful.
• Available 24/7 – Assistance is accessible every day, including nights, weekends, and holidays.